This session focuses on the skills of coaching and supporting others on the team through the use of a number of important skill sets and perspectives. Understanding the value of reinforcement is the key to success as a coach. Creating a work environment where employees are able to recognize and act on their full potential is this session's goal. Through role playing, demonstrations and case studies, participants will have the opportunity to practice giving feedback while utilizing active listening, reflection and value-neutral feedback and provide diagnosis and collaborative problem-solving skills. Class participation is limited to 10.