Good Customer Service = Success For All

This session focuses on creating a winning rapport with customers using common sense and positive approaches to the individual needs of the client. Highlights of the session include:

  • How May I Help You? (Understanding customer needs and getting the job done!)
  • The Customer is Always Right, Right?
  • Kill Them with Kindness (Appreciate customer's mood, time and interests)
  • Walk a Mile in Their Shoes
  • T.E.A.M.—Together Everyone Achieves More
  • Speaking of Miles...Be Sure to Go the Extra One!

Through role play, group activities, brainstorming and practical exercises, participants will explore and "revisit" aspects of good customer service.